Panova S.A. – Privacy and Confidentiality

The owner of this website is Panova S.A. registered in the Mercantile Registry of the Balearic Islands Page: 40, Volume: 2622, Inscription 1 with sheet PM-76806: FIRST

COMPANY NAME
PANOVA S.A.

TAX IDENTIFICATION NUMBER (NIF)
A07100134

POSTAL ADDRESS
C/ Quatre de Novembre, 5, 3rd Floor, Door D1,
07011 Palma – Balearic Islands – Spain

EMAIL ADDRESS
cabau@cabauhotels.com

PHONE NUMBER
+34 971 47 99 77

COMMERCIAL REGISTER
Registered in the Commercial Register of the Balearic Islands,
Page: 40, Volume: 2622, Entry 1, Sheet PM-76806, First Registration.

MAIN ACTIVITY
The operation of hotel businesses, apartment hotels, tourist accommodations, holiday apartments, suites, luxury villas, and other short-stay accommodations.

Personal Data Processing

In accordance with the applicable regulations on personal data protection, users of this website are informed that any personal data provided through cabauhotels.com will be processed in accordance with the principles of lawfulness, fairness, and transparency.

Specifically, the following information is provided:

Identity and contact details of the data controller:
The data controller is Vanessa Cabau Wolf, with contact email cabau@cabauhotels.com.

Contact details of the Data Protection Officer (DPO):
Users may contact the Data Protection Officer by email at cabau@cabauhotels.com or by writing to the controller at the address indicated.

Purposes of the processing:
The user’s personal data will be processed for the following purposes:

To manage reservations, enquiries, or requests made through the website.
To respond to communications received and provide support or information regarding Cabau Hotels services.
To send, where appropriate, informational or commercial communications related to the products and services of the hotel chain, provided that the user has given consent.

Legal basis for processing:
The processing of data is based on the performance of a contract or a prior request by the user, compliance with legal obligations, and, where applicable, the explicit consent of the data subject for the sending of commercial information.

Data retention period:
Personal data will be kept for as long as necessary to fulfil the purpose for which they were collected. Thereafter, they will be properly blocked during the statutory limitation periods.

Data disclosure:
Data will not be disclosed to third parties except when required by law or when necessary for the proper provision of the contracted services (for example, to technology or booking management providers), always ensuring appropriate security measures.

International data transfers:
In cases where international data transfers occur (for example, to technology providers outside the European Economic Area), they will be carried out in accordance with the guarantees established by the applicable regulations, ensuring an adequate level of personal data protection.

DATA PROCESSING

Website Management

Purpose: Processing and management of data necessary for the proper functioning of the website.
Retention period: For as long as the consent remains valid.
Legal basis: Consent of the data subject.
Type of data: Basic identification data.
Disclosures: None expected.
International transfers: None expected.
Profiling: Not expected.

Web User Management

Purpose: Collection, registration, and processing of user data.
Retention period: For as long as the consent remains valid.
Legal basis: Consent of the data subject.
Type of data: Basic identification data.
Disclosures: None expected.
International transfers: None expected.
Profiling: Not expected.

Contact Form

Purpose: To handle your inquiries and/or requests.
Retention period: While the consent remains valid.
Legal basis: Consent of the data subject.
Type of data: Basic identification data.
Disclosures: None.
International transfers: None expected.
Profiling: Not expected.

Cookies Installation

Purpose: Management and installation of cookies.
Retention period: While the consent remains valid.
Legal basis: Consent of the data subject.
Type of data: Basic identification data.
Disclosures: None.
International transfers: None expected.
Profiling: Not expected.

Compliance Management

Purpose: Management and processing of obligations and duties derived from compliance with applicable regulations.
Retention period: Until possible liability actions expire.
Legal basis: Compliance with a legal obligation.
Type of data: Basic identification data.
Disclosures: To public authorities or agencies where required by law.
International transfers: None expected.
Profiling: Not expected.

Commercial Actions

Purpose: Collection, registration, and processing of data for advertising and commercial prospecting purposes.
Retention period: While the consent remains valid.
Legal basis: Consent of the data subject.
Type of data: Basic identification data.
Disclosures: None.
International transfers: None expected.
Profiling: Not expected.

Image Processing

Purpose: Capture and use of images for advertising or promotional purposes.
Retention period: While the consent remains valid.
Legal basis: Consent of the data subject.
Type of data: Basic identification data.
Disclosures: None.
International transfers: None expected.
Profiling: Not expected.

Job Pool Management

Purpose: Registration and processing of candidate data for recruitment and job pool management.
Retention period: For as long as the consent remains valid.
Legal basis: Consent of the data subject.
Type of data: Basic identification data.
Disclosures: To partner entities for recruitment purposes.
International transfers: None expected.
Profiling: Not expected.

Purpose: Management of newsletter subscriptions and sending of communications.
Retention period: While the consent remains valid.
Legal basis: Consent of the data subject.
Type of data: Basic identification data.
Disclosures: None.
International transfers: None expected.
Profiling: Not expected.

Cabau Rewards Management

Purpose: Registration and processing of data for Cabau Rewards membership to provide booking benefits.
Retention period: While the consent remains valid.
Legal basis: Consent of the data subject.
Type of data: Basic identification data.
Disclosures: None.
International transfers: None expected.
Profiling: Not expected.

Accommodation Booking Management

Purpose: Registration and management of accommodation bookings.
Retention period: While the consent remains valid.
Legal basis: Consent of the data subject.
Type of data: Basic identification data.
Disclosures: None.
International transfers: None expected.
Profiling: Not expected.

Check-in Management

Purpose: Collection and processing of client data for check-in purposes.
Retention period: While the consent remains valid.
Legal basis: Consent of the data subject.
Type of data: Basic identification data.
Disclosures: To public authorities or agencies where legally required.
International transfers: None expected.
Profiling: Not expected.

Social Media

Purpose: Management of Cabau Hotels’ social media platforms.
Retention period: While the consent remains valid.
Legal basis: Consent of the data subject.
Type of data: Basic identification data.
Disclosures: None.
International transfers: None expected.
Profiling: Not expected.

TERMS AND CONDITIONS OF THE WEBSITE

Welcome to the website of Panova S.A. In order to ensure the proper use of our website, we explain below the conditions of use that govern the operation of it. Conditions that the user agrees to respect as well as check periodically. Panova S.A. reserves the right to make the necessary modifications to these conditions without prior notice.

Intellectual and Industrial Property

The rights on industrial and intellectual property related to the elements that appear on this website, such as: trademarks, trade names, logos, domain names, photographs, texts, etc., are the property of Panova S.A. and are fully protected by national and international laws. The unauthorized use of these elements (images, text, logos, or any other material that appears on the web) such as reproduction, publication, modification, addition, deletion, or any other activity that is carried out without the express authorization of Panova S.A., will suppose the effective infringement of the legislation on the intellectual and industrial property, and other laws that are applicable. The access service to the image bank of the ‘Professionals’ section is subject to its own conditions of use. In case of any type of infringement, the content owner is authorized to file the pertinent legal actions in order to protect their constitutionally recognized rights.

Contents

Panova S.A. is not responsible for the content of websites that the user can access through links established on its website and declares that in no case will proceed to examine or exercise any type of control over the content of other sites of network. Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of third-party sites accessible through links.

Consequently, Panova S.A. is not responsible, in any case, for any damage that surfing the Internet suffered by the user.

Modifications

In order to offer a quality service, Panova S.A. reserves the possibility of making the modifications it deems appropriate in the products or services offered through this website, without prior notice. Regarding the prices and rates of the services, Panova S.A. may modify them without prior notice, although the prices offered on the website will always be respected at the moment in which the user requests their reservation. The offers will be valid only during the period fixed by Panova S.A. in advertising. Panova S.A. guarantees that the information about the description of the different hotels, the services offered and other contents that appear on the website correspond to reality.

Personal data protection

Panova S.A. guarantees compliance with current regulations regarding the Protection of Personal Data, in relation to the processing of personal data obtained through this website. Panova S.A. also guarantees the confidentiality of user communications through this website. Panova S.A. reserves the right to use comments or opinions sent by its clients, for advertising purposes, such as the expression of satisfaction for the service and the treatment offered to the client, or the recommendation of any of the services object of this web page.

In accordance with the provisions of current legislation on Personal Data Protection, we inform you that your data will be incorporated into the treatment system owned by Panova S.A. located in street Quatre de Novembre, 5 de Palma – 07011 (ILLES BALEARS), in order to answer your questions and send you related information that may be of your interest.

In compliance with current regulations, Panova S.A. informs that the data will be kept for the period strictly necessary to comply with said regulations. Until you tell us otherwise, we understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use them for the purposes mentioned.

Panova S.A. informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated way. That is why it undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate. In accordance with the rights conferred by the current regulations on data protection may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of their personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or email cabau@cabauhotels.com, or by phone 971 47 99 77

For its part, if applicable, it may contact the competent Control Authority to present the claim it deems appropriate.

Links policy

Panova S.A. will not be responsible for the information contained in the pages of third parties that can be accessed through hypertext links (links) located on this website. The existence of the links is for informational purposes only and does not imply a suggestion or invitation to access them.

As a result of the foregoing, Panova S.A. is not responsible for the content of the websites that the user can access through links established on its website and declares that under no circumstances will it examine or exercise any type of control over the website. content from other sites in the network. Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of third-party sites accessible through links.

User and regime of responsibilities

Obligations for the user. Navigation, access and use by the website of Panova S.A. confers user status, which is accepted, from browsing the website of Panova S.A., all conditions of use here established without prejudice to the application of the relevant regulations of mandatory legal compliance as appropriate.

This website provides a great diversity of information, services and data. The user assumes his responsibility in the correct use of the website. This responsibility will extend to:

The veracity and legality of the information provided by the user in the forms issued by Panova S.A. to access certain content or services offered by the web.
The use of information, services and data offered by Panova S.A. contrary to the provisions of the present conditions, the Law, morality, good customs or public order, or that in any other way may imply injury to the rights of third parties or the operation of the website itself.

Certain contents of the web contain the possibility of contracting by Internet. Its use will require reading and mandatory acceptance of the general conditions of contract established for this purpose by Panova S.A.

Consequently, with the above, the user of this web page must make use of the web in accordance with the law and the rules of good faith. Users are expressly prohibited from infringing or attempting to violate the security measures established for the proper functioning of the website, including, but not in a controlled manner: accessing information or data of a reserved nature that is not intended for the visitor’s use, sending of viruses, the mass sending of email (spamming). The violation or attempted violation of the security of the system or of the reserved information will entitle Panova S.A. to pursue this activity and demand the purging of civil or criminal liabilities, as the case may be.

Panova S.A. will not be responsible for:

Interruptions in the availability of information caused by disconnection of the network.
Internet, breakdowns in the network, or causes of force majeure or not controllable by Panova S.A..
The damages produced by computer viruses.
The consequences derived from the misuse of the website carried out by users.

The user is responsible for the communications that he directs to Panova S.A. , as well as for the data that he / she enters, and therefore for the consequences that may arise from it, for example, by entering false or incorrect information.

Panova S.A. may interrupt the service of the website, justified, without giving rise to a claim by the user, for security reasons, maintenance, updating or restructuring of computing resources in order to improve the service.

Advertising on the website

In the event that third-party advertising is incorporated into this website, through banners, links, pop-ups, etc., the advertiser companies state that they comply with the regulations regarding intellectual and industrial property, therefore they will be solely responsible for the images, texts, logos, and information contained in said advertising.

Infringement of conditions

Panova S.A. reserves the right to demand civil or criminal liability against those natural or legal persons that infringe any of the established conditions and / or for the improper use of its website and contents.

Null clauses

If any condition of this clause was declared null by the competent judge, this will not affect the remaining clauses established nor will it invalidate the rest of the agreement.

Applicable law

Any controversy that has its origin in any of the contents of the page or in the conditions established for the correct use thereof, shall be governed by Spanish law, under the jurisdiction of the Courts of Palma de Mallorca.

SOCIAL MEDIA PRIVACY POLICY

In accordance with the applicable data protection regulations and Law 34/2002, of July 11, on Information Society Services and E-commerce (LSSI-CE), PANOVA S.A. informs users that it has created a corporate profile on the social networks Facebook, Pinterest, and Instagram, primarily for advertising its services and events.
Details of PANOVA S.A.:

NIF: A07100134
ADDRESS: Calle Quatre de Novembre, 5 – 07011 Palma – Baleares
EMAIL: cabau@cabauhotels.com

The user who has a profile on the same social network and has decided to join the page created by PANOVA, thereby showing interest in the information posted on the network, gives their consent for PANOVA to process any personal data posted on their profile.
The user can access the privacy policies of the social network at any time and configure their profile to ensure privacy. There is no direct link between PANOVA and the social networks, so the user must accept the terms of use and conditions once accessing the networks and/or validating notifications and terms and conditions during the registration process.

RIGHTS OF DATA SUBJECTS

Regarding the rights to access, rectification, restriction of processing, erasure, portability, and objection to the processing of personal data, which you have and can exercise before PANOVA, in accordance with the GDPR, you should take the following nuances into account:

Right of Access: This is the user’s right to obtain information regarding their specific personal data and the processing that has been carried out or is being carried out, as well as information on the origin of these data and any communications made or planned.
Right of Rectification: The right of the affected party to have inaccurate or incomplete data corrected. This can only be fulfilled in relation to information controlled by PANOVA, for example, removing comments posted on the page, images, or web content that contain personal data about the user.
Right to Restriction of Processing: The right to limit the processing of personal data as originally determined by the data controller.
Right to Erasure: The right to delete personal data, except where required by the GDPR or other applicable laws, which stipulate that data must be kept for specific periods and purposes.
Right to Portability: The right to receive personal data provided by the user in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
Right to Object: The user’s right to prevent or cease the processing of their personal data by PANOVA.

RESPONSIBILITY FRAMEWORK

PANOVA will carry out the following actions:

Access to the public information of the user’s profile.
Publishing on the user’s profile any information already posted on the PANOVA page.
Sending personal and individual messages through the social network’s channels.
Posting updates on the page, which will be reflected on the user’s profile.

The user can always control their connections, remove content they no longer wish to keep, and restrict who they share their connections with by accessing their privacy settings.

PUBLICATIONS

Once a user has joined the PANOVA page, they may post comments, links, images, or photographs, or any other type of multimedia content supported by the social network. The user must, in all cases, be the owner of the content or have the necessary intellectual property rights, or consent from third parties involved.
It is expressly prohibited to post any content on the page (e.g., texts, graphics, photographs, videos, etc.) that offends or could offend moral, ethical, or decency standards, and/or that infringes upon intellectual or industrial property rights, the right to one’s image, or any applicable law.
In such cases, PANOVA reserves the right to remove the content immediately and may request the permanent blocking of the user.
PANOVA is not responsible for content freely posted by users.
The user should be aware that their posts will be visible to other users, and thus they are the primary responsible party for their own privacy.
Images posted on the page will not be stored in any processing system by PANOVA, but will remain on the social network.

INFORMATION SECURITY

In accordance with Article 32 of Regulation (EU) 2016/679 of the European Parliament and Council, dated April 27, 2016, regarding the protection of natural persons concerning the processing of personal data and the free movement of such data, PANOVA commits to adopting the necessary technical and organizational measures, based on the level of risks associated with the processing, to guarantee the integrity, confidentiality, and availability of the data.
Furthermore, PANOVA informs that if the user enters data into forms on third-party websites, these third parties will be responsible for the personal data and must adopt the technical measures described in their own privacy policies.

CONSENT FOR COMPLIANCE WITH LSSI-CE

In compliance with Law 34/2002, of July 11, on Information Society Services and E-commerce, PANOVA will request and the user may provide their explicit consent for PANOVA to use their data to send information and advertisements about the website, as well as offers, special promotions, and services from third-party providers. PANOVA, in order to ensure the security and confidentiality of personal data, has adopted the security levels required by the data protection regulations and has implemented the necessary technical measures to prevent the loss, misuse, alteration, unauthorized access, and theft of the personal data provided to PANOVA.

SOCIAL NETWORKS PRIVACY POLICIES

Below are links to the privacy policies of the different social networks:

Instagram: https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect
Facebook: https://es-es.facebook.com/privacy/policy/
Pinterest: https://help.pinterest.com/es/topics/privacy-safety-and-legal

LAST UPDATE: Baleares, November 2024

Privacy and Confidentiality Policy