{"id":4227,"date":"2025-06-06T10:51:31","date_gmt":"2025-06-06T08:51:31","guid":{"rendered":"https:\/\/cabauhotels.com\/preguntas-frecuentes-faqs-gloria-de-sant-jaume\/"},"modified":"2025-06-06T10:59:54","modified_gmt":"2025-06-06T08:59:54","slug":"frequently-asked-questions-faqs-gloria-de-sant-jaume","status":"publish","type":"page","link":"https:\/\/cabauhotels.com\/en\/frequently-asked-questions-faqs-gloria-de-sant-jaume\/","title":{"rendered":"Frequently asked questions \u2013 FAQs Gl\u00f2ria de Sant Jaume"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Reservations and Cancellations<\/h2>\n\n\n\n<p><strong>What is the cancellation policy?<\/strong><\/p>\n\n\n\n<p>Non-Refundable Rate: full payment at booking, no refund in case of cancellation.<br>Flexible Rate: cancellations\/changes up to 72h before arrival at no charge. Cancellations within 72h: first night charged; after that, the entire stay is charged.<\/p>\n\n\n\n<p><strong>Is there a difference between booking directly or through agencies?<\/strong><\/p>\n\n\n\n<p>By booking directly on our website, you always get the best price and complimentary services.<\/p>\n\n\n\n<p><strong>What should I do if there is no availability on Booking.com?<\/strong><\/p>\n\n\n\n<p>Please check directly on our website, by phone, or by email for the best conditions.<\/p>\n\n\n\n<p><strong>What if there are no dates available on the website?<\/strong><\/p>\n\n\n\n<p>Call +34 971 921 891 to confirm availability or recent cancellations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Payment Methods<\/h2>\n\n\n\n<p><strong>How can I pay for my reservation?<\/strong><\/p>\n\n\n\n<p>Via the website, payment link, or bank transfer.<\/p>\n\n\n\n<p><strong>What if I did not pay on time?<\/strong><\/p>\n\n\n\n<p>Contact us immediately at +34 971 92 18 91 to avoid losing your reservation.<\/p>\n\n\n\n<p><strong>What payment methods do you accept?<\/strong><\/p>\n\n\n\n<p>All credit cards (Visa, Master, Elo, American Express), debit, cash, and bank deposit.<\/p>\n\n\n\n<p><strong>Is there a discount for cash payment?<\/strong><\/p>\n\n\n\n<p>No, the price is the same.<\/p>\n\n\n\n<p><strong>Can I pay at check-in?<\/strong><\/p>\n\n\n\n<p>Yes, but you must pay 50% of the stay in advance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Services and Schedules<\/h2>\n\n\n\n<p><strong>What are the service hours?<\/strong><\/p>\n\n\n\n<p>Reception and Room Service: 24h.<br>Restaurant: Tuesday to Saturday 13:00-15:00 and 19:00-22:30; closed Sundays\/Mondays.<br>Bar: Tuesday to Saturday 8:00-23:30; Sunday\/Monday 8:00-23:00.<br>Breakfast: Monday to Saturday 8:00-11:00; Sundays 8:00-12:00.<br>SPA: daily 8:00-20:00.<\/p>\n\n\n\n<p><strong>What leisure areas are available?<\/strong><\/p>\n\n\n\n<p>SPA, bar-restaurant, live music Thursday to Saturday evenings.<\/p>\n\n\n\n<p><strong>What are the check-in\/check-out times?<\/strong><\/p>\n\n\n\n<p>Check-in from 3:00 pm, check-out until 12:00 pm. Free luggage storage before\/after.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Food and Restaurant<\/h2>\n\n\n\n<p><strong>What dining options are available?<\/strong><\/p>\n\n\n\n<p>El Patio de Gloria restaurant, international menu, 24h Room Service.<\/p>\n\n\n\n<p><strong>What is breakfast like?<\/strong><\/p>\n\n\n\n<p>Buffet and \u00e0 la carte, variety of fruits, coffee, tea, and pastries. Monday to Saturday 8:00-11:00, Sundays 8:00-12:00.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Policies and Special Services<\/h2>\n\n\n\n<p><strong>Are pets allowed?<\/strong><\/p>\n\n\n\n<p>No, but we recommend pet shops in Palma.<\/p>\n\n\n\n<p><strong>Are there smoking rooms?<\/strong><\/p>\n\n\n\n<p>Only on the rooftop terrace. Smoking is prohibited in covered common areas and rooms.<\/p>\n\n\n\n<p><strong>Is there parking?<\/strong><\/p>\n\n\n\n<p>Yes, private garage, limited spaces, \u20ac40\/day.<\/p>\n\n\n\n<p><strong>Is there a pool?<\/strong><\/p>\n\n\n\n<p>Indoor pool in the SPA and outdoor pool on the rooftop terrace.<\/p>\n\n\n\n<p><strong>Is there a gym?<\/strong><\/p>\n\n\n\n<p>No, but there are gyms nearby.<\/p>\n\n\n\n<p><strong>Do you provide cribs?<\/strong><\/p>\n\n\n\n<p>Yes, request at reception upon check-in.<\/p>\n\n\n\n<p><strong>Are there rooms with a hot tub?<\/strong><\/p>\n\n\n\n<p>No, but there is a SPA and a pool on the terrace.<\/p>\n\n\n\n<p><strong>Is there a safe?<\/strong><\/p>\n\n\n\n<p>Yes, free of charge in all rooms.<\/p>\n\n\n\n<p><strong>Do you provide extra towels?<\/strong><\/p>\n\n\n\n<p>Yes, at no extra cost.<\/p>\n\n\n\n<p><strong>Is there a sauna?<\/strong><\/p>\n\n\n\n<p>Yes, included for guests; external visitors pay a fee.<\/p>\n\n\n\n<p><strong>Is there Wi-Fi?<\/strong><\/p>\n\n\n\n<p>Yes, free and high-speed throughout the hotel.<\/p>\n\n\n\n<p><strong>Are there rooms with a balcony?<\/strong><\/p>\n\n\n\n<p>Check availability on the website.<\/p>\n\n\n\n<p><strong>Do you offer laundry service?<\/strong><\/p>\n\n\n\n<p>Yes, with an additional charge.<\/p>\n\n\n\n<p><strong>Is there a massage service?<\/strong><\/p>\n\n\n\n<p>Yes, from 9:00 to 20:00, extra charge, book at reception.<\/p>\n\n\n\n<p><strong>Is there an elevator and accessibility?<\/strong><\/p>\n\n\n\n<p>Yes, the hotel has an elevator and is accessible for people with reduced mobility.<\/p>\n\n\n\n<p><strong>What facilities are included in the rate?<\/strong><\/p>\n\n\n\n<p>Use of SPA, Wi-Fi, luggage storage, 24h reception, breakfast, safe.<\/p>\n\n\n\n<p><strong>What services are charged separately?<\/strong><\/p>\n\n\n\n<p>Laundry, massages, bar, restaurant, parking.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Rooms<\/h2>\n\n\n\n<p><strong>What is included in all rooms?<\/strong><\/p>\n\n\n\n<p>32&#8243; LCD TV, air conditioning, safe, professional hairdryer, spacious bathroom with shower, free Wi-Fi.<\/p>\n\n\n\n<p><strong>Capacity for children and adults?<\/strong><\/p>\n\n\n\n<p>Children up to 2 years old stay free; up to 13 years old allowed in certain rooms. Rates vary.<\/p>\n\n\n\n<p><strong>Differences between rooms?<\/strong><\/p>\n\n\n\n<p>Details and photos of the 14 rooms are available on the website.<\/p>\n\n\n\n<p><strong>Do you have HDMI or USB ports?<\/strong><\/p>\n\n\n\n<p>Please check specific availability at reception.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Location and Transport<\/h2>\n\n\n\n<p><strong>Where is the hotel located?<\/strong><\/p>\n\n\n\n<p>Carrer de Sant Jaume, 18, 07012 Palma, Illes Balears, Spain.<\/p>\n\n\n\n<p><strong>How to get from the airport?<\/strong><\/p>\n\n\n\n<p>Taxi (20 min), car rental, private transfer (\u20ac85\/way).<\/p>\n\n\n\n<p><strong>How to get from the bus terminal?<\/strong><\/p>\n\n\n\n<p>10 min walk; taxi recommended with heavy luggage.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before Arrival<\/h2>\n\n\n\n<p><strong>What should guests bring?<\/strong><\/p>\n\n\n\n<p>Rooms are equipped with amenities (shampoo, soap, towels, hairdryer, etc.).<\/p>\n\n\n\n<p><strong>How to request human assistance?<\/strong><\/p>\n\n\n\n<p>Call 971 921 891, 24h reception.<\/p>\n\n\n\n<p><strong>What if I arrive late?<\/strong><\/p>\n\n\n\n<p>Reception is 24h, no need to notify.<\/p>\n\n\n\n<p><strong>Is it possible to check in early?<\/strong><\/p>\n\n\n\n<p>Not necessary, check-in from 3:00 pm, 24h reception.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p><strong>What is the contact email?<\/strong><\/p>\n\n\n\n<p>fom@gloriasantjaume.com, info@gloriasantjaume.com<\/p>\n\n\n\n<p><strong>What is the contact phone number?<\/strong><\/p>\n\n\n\n<p>+34 971 92 18 91, +34 971 71 79 97<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reservations and Cancellations What is the cancellation policy? Non-Refundable Rate: full payment at booking, no refund in case of cancellation.Flexible Rate: cancellations\/changes up to 72h before arrival at no charge. Cancellations within 72h: first night charged; after that, the entire stay is charged. Is there a difference between booking directly or through agencies? By booking [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4227","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cabauhotels.com\/en\/wp-json\/wp\/v2\/pages\/4227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cabauhotels.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cabauhotels.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cabauhotels.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cabauhotels.com\/en\/wp-json\/wp\/v2\/comments?post=4227"}],"version-history":[{"count":0,"href":"https:\/\/cabauhotels.com\/en\/wp-json\/wp\/v2\/pages\/4227\/revisions"}],"wp:attachment":[{"href":"https:\/\/cabauhotels.com\/en\/wp-json\/wp\/v2\/media?parent=4227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}