Frequently Asked Questions – FAQs
How can I contact Cabau Hotels?
We’ll be happy to speak with you. You can email us at cabau@cabauhotels.com or call us at +34 971 47 99 77. If you’d like to make a reservation, feel free to call +34 971 921 891.
I have a question about my reservation — who should I contact?
If you’ve already made a reservation, you should contact the hotel where you booked directly.
If you can’t resolve it with the hotel, give us a call at +34 971 47 99 77.
I’d like to modify my reservation — who should I contact?
If you want to modify an existing reservation, you should contact the hotel where you made the booking.
I’d like to host an event at one of your hotels — is that possible?
We’d love to help you celebrate your event! We have event spaces at Bahía Suites Camp de Mar, Hotel Glòria de Sant Jaume and Aparthotel Aquasol. To organize it, you’ll need to contact each hotel directly to explore the different options available.
You can also check each hotel’s website to see which one best fits your needs.
What’s the difference between Cabau Collection and Cabau Emotion?
At Cabau Collection you’ll find a selection of hotels designed for you to enjoy approachable luxury, each with its own distinctive character.
They stand out for their prime locations and exceptional service.
At Cabau Emotion we offer the perfect hotels for a holiday focused on relaxation, sun, and beach.
Our warm hospitality and exceptional service will make your vacation truly unforgettable.
What is the tourist tax? Does everyone have to pay it?
The tourist tax in Spain is a fee applied to guests staying in tourist accommodations such as hotels, apartments, or rural houses.
This tax, managed by each autonomous community, is used to preserve the environment, promote sustainable tourism, and improve services for visitors.
The tax must be paid by all travelers over the age of 16 at the time of check-in or check-out.
The amount varies depending on the type of accommodation and the region.
What are the conditions of the Flexible Rate?
Our Flexible Rate offers you maximum comfort and peace of mind:
Free cancellation: Cancel or modify your booking at no cost up to [number of days] before your arrival.
Payment: Made at check-in.
Total flexibility: Perfect for plans that may change.
Please check the specific conditions during the booking process, as they may vary depending on the hotel.
What are the conditions of the Non-Refundable Rate?
The Non-Refundable Rate offers a special price under the following conditions:
Immediate payment: The full amount will be charged upon booking confirmation.
No changes or cancellations: Modifications and refunds are not allowed.
Perfect for travelers with fixed plans who want to enjoy a lower price.
Please check the specific conditions during the booking process, as they may vary depending on the hotel.
What payment methods are available?
You can pay through the virtual POS, with a credit or debit card upon arrival at the hotel, or in cash at the hotel.
Payment conditions depend on the selected rate. Depending on your booking, different payment methods may be available.
Can I check in before arrival?
Online check-in before arrival is available at Bahía Suites Camp de Mar and Aparthotel Aquasol.
Is there Wi-Fi in all the hotels?
Yes, all our hotels offer free Wi-Fi so you can stay connected at all times.
On which islands can I stay?
We have accommodations in Mallorca and Ibiza (Balearic Islands) and in Gran Canaria (Canary Islands).
Do you offer a transfer service?
To request private transportation from the airport to the hotel and back, you’ll need to contact the hotel where you made your reservation directly.
Please note that this service comes at an additional cost.
Are pets allowed?
We love animals! And while we agree it would be wonderful, pets are currently not allowed in our properties.
We’re working on it, and if there are any updates, we’ll let you know as soon as possible.
Are the hotels accessible for people with reduced mobility?
At our hotel chain, we strive to offer a comfortable and accessible experience for all our guests.
However, due to their design or location, some of our hotels may not have fully adapted facilities for people with reduced mobility.
We recommend contacting us directly before making your reservation. Our team will be happy to help you find the best option for your needs and ensure you have a pleasant stay.
Your comfort is our priority!
I want to make a reservation
Fantastic! We’d love to welcome you to our hotels.
You can call us at +34 971 921 891 or book directly on our website.
In both cases, you’re guaranteed the best price.
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Are there special discounts for repeat guests? Is there a loyalty program?
The Cabau Hotels loyalty program is called Cabau Circle. The program’s benefits include: the best price guaranteed, exclusive discounts, private offers and promotions, early check-in subject to availability, late check-out subject to availability, and personalized service.
Joining the Cabau Circle loyalty program is very simple. All you have to do is make a reservation at our establishment, and you’ll automatically enjoy the benefits we offer our members.
For more information about Cabau Circle, you can visit this page: https://cabauhotels.com/en/reservations/
What is Cabau Circle?
Cabau Circle is Cabau Hotels’ loyalty platform.
It’s your way to become part of the family, enjoy exclusive benefits, the best prices, and surprises throughout the year.
Joining is completely free, and you’ll gain access to many benefits.
Join Cabau Circle in just a few steps and book your stay with us!
RESTAURANTS
Flor de Sal – Seaside Restaurant
Our Restaurante Flor de Sal is located in the Bahía Suites Camp de Mar Hotel.
Flor de Sal is a recently renovated restaurant that blends elegance, comfort, and high-quality cuisine — perfect for those seeking an unforgettable experience.
Located in a privileged setting, it offers panoramic sea views, creating the ideal atmosphere for lunch, dinner, or a special celebration.
Our culinary offering is inspired by the authentic flavors of the Mediterranean, crafted with fresh, local ingredients known for their quality and sustainability.
From light, summery dishes to more elaborate creations, every detail of our menu has been carefully designed to delight your palate.
At Flor de Sal, you won’t just enjoy the food — you’ll live a complete experience:
Wine List: A carefully curated selection of national and international wines, chosen to pair perfectly with our dishes.
Cocktail Menu: From timeless classics to unique creations — ideal for relaxing while gazing at the sea.
Coffee & Desserts: Sweeten your visit with our homemade desserts, perfectly accompanied by a quality coffee.
And if you’re looking for a special place for your events or celebrations, Flor de Sal is the perfect setting.
Our team is ready to organize everything from intimate gatherings to large celebrations, ensuring every detail is unique and unforgettable.
Come and discover Flor de Sal — where Mediterranean cuisine, impeccable service, and stunning views come together to offer you an experience you’ll want to relive.
We look forward to welcoming you!
Olea
Discover Olea, located in the Bahía Suites Camp de Mar Hotel , a unique place where every morning begins with an unforgettable breakfast.
With stunning sea views, our restaurant offers a cozy and relaxed space to enjoy the first meal of the day.
At our buffet, we prioritize product quality and use mostly fresh, locally sourced ingredients to ensure a delicious and healthy experience.
We also take special care in offering a selection of high-quality coffees — perfect to accompany your breakfast.
From light options to more complete alternatives, there’s something to suit every taste.
Do you have any allergies or intolerances? Our team will be happy to accommodate your needs if you let us know in advance.
Breakfast hours: From 8:00 a.m. to 11:00 a.m.
Enhance your stay by booking with breakfast included, and start each day enjoying top-quality service, premium products, and spectacular views.
An experience you won’t want to miss!
El Patio de Gloria
Welcome to El Patio de Gloria, located in Hotel Glòria de Sant Jaume, a unique restaurant in the heart of Palma de Mallorca, where tradition and culinary creativity come together in an elegant and welcoming setting.
Designed to be much more than just a place to eat, El Patio de Gloria offers a gastronomic experience that delights the senses, blending Mediterranean flavors with modern touches and impeccable service.
Located within our boutique-style urban hotel, Glòria de Sant Jaume, El Patio de Gloria stands out for its warm and inspiring atmosphere — perfect for enjoying both an intimate meal and a special occasion.
Its design, with unique details that evoke grandeur and comfort, invites you to relax and be carried away by the aromas and flavors of a cuisine that celebrates fresh, local ingredients.
In addition to our exquisite menu, we offer a carefully curated selection of wines and cocktails that perfectly complement each dish, elevating every visit into a memorable experience.
Whether it’s for a relaxed lunch, an afternoon of cocktails, or a special celebration, El Patio de Gloria is the place where small moments turn into unforgettable memories.
Discover it and experience the magic of gastronomy in the very heart of Palma.
Citrus
Citrus Restaurant, located in Aparthotel Aquasol, invites you to start your day with a unique culinary experience.
Our generous breakfast buffet stands out for its wide variety of options, all prepared with fresh ingredients — mostly locally sourced — carefully selected to guarantee quality and authenticity in every bite.
Let yourself be surprised by our juice selection, which includes the classic freshly squeezed orange juice and other options so you can discover a new flavor each day.
For coffee lovers, we offer high-quality coffee that perfectly complements your breakfast.
Children have their own special corner with healthy options designed especially for them.
And if you have any food allergies or intolerances, our team will be happy to adapt the menus to suit your needs.
Opening hours:
Breakfast: 8:00 a.m. – 10:30 a.m.
Dinner: 7:00 p.m. – 9:00 p.m.
Make your holiday even more comfortable by booking with breakfast or half board.
At Citrus, every meal is a moment to enjoy and share with your family.
We look forward to welcoming you!
Fresco Bar
At Fresco Bar Piscina, located in Aparthotel Aquasol, you can enjoy a wide variety of refreshing drinks and delicious food options while relaxing by the pool.
We offer a selection of freshly made salads, sandwiches, burgers, pizzas, and tapas — perfect for a casual lunch or an afternoon snack.
Children are always welcome, and we have a special menu tailored to their tastes so they can enjoy to the fullest too.
And don’t miss our weekly barbecue by the pool — a unique experience for the whole family.
Come and enjoy a relaxed atmosphere — perfect for cooling off and savoring the best flavors in great company.
We look forward to seeing you at Fresco Pool Bar to make your poolside day truly unforgettable!