Reservations and Cancellations
What is the cancellation policy?
Non-Refundable Rate: full payment at booking, no refund in case of cancellation.
Flexible Rate: cancellations/changes up to 72h before arrival at no charge. Cancellations within 72h: first night charged; after that, the entire stay is charged.
Is there a difference between booking directly or through agencies?
By booking directly on our website, you always get the best price and complimentary services.
What should I do if there is no availability on Booking.com?
Please check directly on our website, by phone, or by email for the best conditions.
What if there are no dates available on the website?
Call +34 971 921 891 to confirm availability or recent cancellations.
Payment Methods
How can I pay for my reservation?
Via the website, payment link, or bank transfer.
What if I did not pay on time?
Contact us immediately at +34 971 92 18 91 to avoid losing your reservation.
What payment methods do you accept?
All credit cards (Visa, Master, Elo, American Express), debit, cash, and bank deposit.
Is there a discount for cash payment?
No, the price is the same.
Can I pay at check-in?
Yes, but you must pay 50% of the stay in advance.
Services and Schedules
What are the service hours?
Reception and Room Service: 24h.
Restaurant: Tuesday to Saturday 13:00-15:00 and 19:00-22:30; closed Sundays/Mondays.
Bar: Tuesday to Saturday 8:00-23:30; Sunday/Monday 8:00-23:00.
Breakfast: Monday to Saturday 8:00-11:00; Sundays 8:00-12:00.
SPA: daily 8:00-20:00.
What leisure areas are available?
SPA, bar-restaurant, live music Thursday to Saturday evenings.
What are the check-in/check-out times?
Check-in from 3:00 pm, check-out until 12:00 pm. Free luggage storage before/after.
Food and Restaurant
What dining options are available?
El Patio de Gloria restaurant, international menu, 24h Room Service.
What is breakfast like?
Buffet and à la carte, variety of fruits, coffee, tea, and pastries. Monday to Saturday 8:00-11:00, Sundays 8:00-12:00.
Policies and Special Services
Are pets allowed?
No, but we recommend pet shops in Palma.
Are there smoking rooms?
Only on the rooftop terrace. Smoking is prohibited in covered common areas and rooms.
Is there parking?
Yes, private garage, limited spaces, €40/day.
Is there a pool?
Indoor pool in the SPA and outdoor pool on the rooftop terrace.
Is there a gym?
No, but there are gyms nearby.
Do you provide cribs?
Yes, request at reception upon check-in.
Are there rooms with a hot tub?
No, but there is a SPA and a pool on the terrace.
Is there a safe?
Yes, free of charge in all rooms.
Do you provide extra towels?
Yes, at no extra cost.
Is there a sauna?
Yes, included for guests; external visitors pay a fee.
Is there Wi-Fi?
Yes, free and high-speed throughout the hotel.
Are there rooms with a balcony?
Check availability on the website.
Do you offer laundry service?
Yes, with an additional charge.
Is there a massage service?
Yes, from 9:00 to 20:00, extra charge, book at reception.
Is there an elevator and accessibility?
Yes, the hotel has an elevator and is accessible for people with reduced mobility.
What facilities are included in the rate?
Use of SPA, Wi-Fi, luggage storage, 24h reception, breakfast, safe.
What services are charged separately?
Laundry, massages, bar, restaurant, parking.
Rooms
What is included in all rooms?
32″ LCD TV, air conditioning, safe, professional hairdryer, spacious bathroom with shower, free Wi-Fi.
Capacity for children and adults?
Children up to 2 years old stay free; up to 13 years old allowed in certain rooms. Rates vary.
Differences between rooms?
Details and photos of the 14 rooms are available on the website.
Do you have HDMI or USB ports?
Please check specific availability at reception.
Location and Transport
Where is the hotel located?
Carrer de Sant Jaume, 18, 07012 Palma, Illes Balears, Spain.
How to get from the airport?
Taxi (20 min), car rental, private transfer (€85/way).
How to get from the bus terminal?
10 min walk; taxi recommended with heavy luggage.
Before Arrival
What should guests bring?
Rooms are equipped with amenities (shampoo, soap, towels, hairdryer, etc.).
How to request human assistance?
Call 971 921 891, 24h reception.
What if I arrive late?
Reception is 24h, no need to notify.
Is it possible to check in early?
Not necessary, check-in from 3:00 pm, 24h reception.
Contact
What is the contact email?
fom@gloriasantjaume.com, info@gloriasantjaume.com
What is the contact phone number?
+34 971 92 18 91, +34 971 71 79 97